gap intelligence has an opportunity for a technically savvy customer success manager. Duties for the customer success agent will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

The role should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and address customer complaints and requests.

Successful candidates must be highly organized, deadline driven, social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Agent should engage with customers, maximize value for both client and gap intelligence, and create strategies to grow our customer base.

What Represents A+ Work in the Role
– Responsible for the increase of users, usage and engagement of gap intelligence services
– Accountable for renewing existing customers at consistent revenue increase
– Understanding clients goals and proactively matching gap intelligence services with those goals
– Analyze customer data to improve customer experience
– Hold product demonstrations for customers
– Improve onboarding processes
– Evaluate and improve tutorials and other communication infrastructure
– Mediate between clients and the organization
– Address and resolve customer requests and complaints
– Share client feedback and engagement data with product design and product development

Values Critical to Role:
– Ownership – Own the result..
– Professional – A+ work, don’t be a jerk
– Trust – Communicate like hell with positive intent
– Willingness – Try your best, never stop learning
– Passion – Inspired by life

Interested parties should contact the fabulous Sandy King at sking@gapintelligence.com.

Job Category: Sales
Job Type: Full Time
Job Location: San Diego

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